0800 562 010Our company
Next Door (FSP1005090) is a Financial Advice Provider licensed and regulated by the Financial Markets Authority to provide financial advice.
Our duties and obligations to you
Next Door and our advisers have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We:
- give priority to your interests
- exercise care, diligence, and skill
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services
Our services
Our advisers will help you choose a loan that matches your financial situation, goals and aspirations from our panel of lenders, along with helping you obtain an approval.
Our lenders
We provide financial advice about mortgages provided by the following lenders:
- ASB
- BNZ
- ANZ
- SBS
- Co-op
- Pepper Money
- Resimac
- Bank of China
- Bluestone
- Avanti
- Heartland
- First Mortgage Trust
- AIA (Sovereign)
- Liberty
- Westpac
Our fees and costs
Next Door does not charge clients fees, expenses or any other amount for the financial advice we provide. You will not be invoiced or asked to pay any fees to us at any time.
Our commissions
Next Door is paid in the form of commission from our lenders through which we place business. Commission is in the form of an upfront payment and some financial institutions provide an ongoing commission paid monthly or quarterly as well. Both of these figures are calculated as a percentage of the loan provided to you by the lender. The upfront sum is payment by the lender for providing you with mortgage advice related to its products and the ongoing monthly commission (if applicable) is paid to provide you with continued service and support over the term of your mortgage.
The upfront commission payment ranges from 0.6-0.85% of the loan amount depending on the lender. The commission rate will be confirmed in your Statement of Advice.
To ensure our advisers prioritise our clients’ interests we follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
Reliability history
There have been no Professional Indemnity insurance or negligence claims, disputes resolution actions, or disciplinary actions brought against us.
If you have a complaint
If you are not satisfied with our service or financial advice, please tell us as soon as possible.
0800 562 010
info@nextdoor.kiwi
Unit 2, 152 Ormond Road, Gisborne 4010
When we receive a complaint:
- We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately
- If we are unable to resolve your complaint immediately, we will acknowledge your complaint within two business days. We may contact you to get further information about your complaint
- We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint
- We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so
If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Limited. Financial Services Complaints Limited provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.
To contact Financial Services Complaints Limited:
0800 347 257
complaints@fscl.org.nz
Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
You can contact us:
Next Door (FSP1005090) is the Financial Advice Provider
0800 562 010
info@nextdoor.kiwi
Unit 2, 152 Ormond Road, Gisborne 4010